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Call Centre Agents: AI agent use cases

Santé Québec (CIUSSS West-Central Montreal) · Montreal, QC

Quebec's Info-Santé 811 uses the Navig AI app so non-nurse agents handle flu and gastro calls, cutting waits from about an hour to 15 minutes

~5,000 of 17,366 calls handled without a nurse

Wait ~1 hour to ~15 minutes

HealthNews2026-07-15

Definity Financial · Canada

Definity rolls out Google's Gemini Enterprise agent platform company-wide, with AI that prompts call agents and adjusters live

Enterprise-wide Gemini Enterprise rollout

AI in production across 4 areas

ProductivityNews2026-03-27