Manulife (CoverMe) · Toronto, ON
Manulife puts CoverMe travel insurance quotes inside ChatGPT
✓ First travel insurance plugin in ChatGPT (company claim)
News (trade press) · 2026-10-15
All use cases (42)
Manulife · Toronto, ON
Manulife gives advisors a 24/7 AI assistant for underwriting questions
✓ 24/7 access
✓ 3 product lines at launch
Company press release · 2026-10-14
TD Bank Group · Toronto, ON
TD extends agentic AI to mortgage funding and discharge, halving initial review time
✓ Up to 50% faster initial review
Company press release · 2026-10-13
Whitepine College · Northern Ontario
Northern Ontario college reclaims ~514 staff hours with a student-enquiry AI agent
✓ 514 hrs reclaimed (2025)
✓ $21.4K base-case savings
Vendor case study · 2026-10
ZhoopZhoop · Toronto, ON
Toronto auto repair chain uses AI voice agents to book customers and phone suppliers for parts quotes
✓ Inbound + outbound voice agents
✓ All branches on one dashboard
Vendor case study · 2026-08-06
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
✓ -90% emails
✓ 5 days → 30 sec
Vendor case study · 2026-07-08
RBC · Toronto, ON
RBC's CEO starts each day with an AI-agent briefing he designed
✓ 1 week → ~4 sec reports (stated)
Executive statement (LinkedIn quoting news) · 2026-06-17
Templ (with THE UN KNOWN) · Canada
Canadian non-alcoholic beer brand Templ grows Amazon sales ~400% with an AI-amplified campaign
✓ ~400% Amazon sales growth (1 month)
Agency announcement · 2026-06-12
TD Bank Group · Toronto, ON
TD's agentic AI cuts mortgage pre-adjudication from ~15 hours to under 3 minutes
✓ 15 hrs → <3 min
Company press release · 2026-05-21
Loblaw Companies · Brampton, ON
Loblaw turns ChatGPT recipe searches into PC Express grocery orders, with adoption ahead of plan
✓ Adoption ahead of plan (no figures)
News (earnings call) · 2026-05
Pro Asphalte · Quebec
Quebec asphalt contractor saves 15+ hours a week with automated invoicing and payment reminders
✓ 15+ hrs/week
✓ 3-month payback
Vendor case study · 2026-04-10
BDO Canada · Canada
BDO Canada's IT agent EVA auto-resolves 84% of tickets
✓ 84% auto-resolution
✓ $1.9M projected savings
Vendor case study · 2026-03-23
Dotfusion · Toronto, ON
Toronto agency Dotfusion lifts average search position from 47 to 27 with an AI content agent
✓ SERP 47.3 → 26.6
✓ +41% page-1 keywords
Vendor case study · 2026-03-09
Mills Motors Buick GMC · Oshawa, ON
Oshawa GM dealership books 79 service appointments in 30 days with an AI phone agent
✓ 1,113 calls answered in 30 days
✓ 79 service bookings
Vendor case study · 2026-03-05
Adviso · Montréal, QC
Montreal agency Adviso uses Gemini agents to cut campaign analysis to minutes and RFP time in half
✓ Campaign analysis: days to minutes
✓ RFP response time down 50%+
Sponsored/guest feature (agency-reported) · 2026-02-03
Golden Equity · Ontario & Quebec
Property manager Golden Equity hands its whole front desk to an AI voice agent
✓ ~67 calls/day
✓ 4 weeks from signing to live
Vendor case study · 2026-01-20
Government of Ontario · Toronto, ON
Ontario Public Service pilots Copilot, with staff saving almost 3 hours a week
✓ ~3 hrs/week per user (stated)
News (minister's statement) · 2025-11-14
Félix & Norton · Canada
Félix & Norton skips a data-analyst hire by using Shopify Sidekick for analysis and ad decisions
✓ Avoided a data-analyst hire
Vendor story (customer quote) · 2025-11-05
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
✓ 100+ use cases identified
✓ No outcomes published yet
Company announcement · 2025-10-09
Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
✓ 2/6 correct
Auditor General report / news · 2025-10
Sun Life · Toronto, ON
Sun Life's Iris agent cuts internal service-desk resolution time by 83%
✓ -83% resolution time
✓ 24,000+ hrs/yr projected
Company-reported · 2025-08-12
CIBC · Toronto, ON
CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
✓ 200,000+ hrs (pilot, est.)
Company press release · 2025-05-27
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
✓ Humans re-hired for support
News · 2025-05-09
Klarna · Global (operates in Canada)
Klarna's AI assistant handles two-thirds of support chats, doing the work of 700 agents
✓ 2.3M chats in month 1
✓ 11 → <2 min resolution
Company press release · 2024-02-27
Air Canada · British Columbia (tribunal)
Failure: Air Canada held liable after its website chatbot gave wrong bereavement-fare advice
✓ $812 award
✓ Company liable for bot output
Tribunal decision / news · 2024-02-15
Home Hardware Stores (with Spark Foundry, The Weather Network) · Ontario
Home Hardware runs 422 AI-generated local ads and gets a 27% lift in store visits
✓ +27.44% store visits
✓ -10% spend
Industry award entry · 2024
La Boîte à Grains · Gatineau, QC
Gatineau grocer La Boîte à Grains frees 40 hours a month and recovers $4,000 with AI invoice reconciliation
✓ 40 hrs/month
✓ $4,000 recovered
Vendor case study (owner quote)
Canada Benefit Group · Canada
Canada Benefit Group's AI rep 'Emma' qualifies 1,000+ monthly leads and lifts conversion 30%
✓ 3,000+ leads engaged
✓ +30% lead-to-next-stage conversion
Vendor case study (customer quote)
Canadian Tire Corporation · Toronto, ON
Canadian Tire builds ChatCTC for 3,000+ staff and CeeTee, a tire-shopping assistant that lifts conversion
✓ 3,000+ regular users
✓ Higher online conversion (unquantified)
Vendor case study
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
✓ 40,000+ pages covered
✓ High CSAT (first 4 months)
Vendor case study
Endy · Toronto, ON
Endy resolves 85% of contacts automatically during its Tim Hortons promo and creates new AI QA roles
✓ 85% automated resolution
✓ -10,000 live tickets (peak)
Vendor case study
Entourage sur-le-Lac · Lac-Beauport, QC
Québec City resort automates 94% of guest enquiries and saves 440 staff hours
✓ 94% automated
✓ 440 hrs saved
Vendor case study
First West Credit Union · British Columbia
First West Credit Union reaches 93% staff adoption of Copilot and custom agents
✓ 93% adoption
✓ 90% weekly use
Vendor case study
Canadian insurance brokerage (unnamed) · Canada
Canadian insurance brokerage saves 1,905 hours in 3 months with Copilot workflows
✓ 1,905 hrs in 3 months
✓ $76,200 saved
Vendor case study (client unnamed)
K1 Speed Canada · Canada
K1 Speed Canada's AI agents handle 44,000 guest chats and turn event leads into CRM deals
✓ 44,181 sessions in 13 months
✓ 77% of booking sessions became CRM deals
Vendor case study
Major Tom · Vancouver, BC / Toronto, ON
Vancouver/Toronto agency Major Tom re-engages 1,000+ dormant leads and books 24 meetings with HubSpot's Prospecting Agent
✓ 24 meetings in 3 weeks
✓ $750K+ proposals
Vendor case study
Manulife · Toronto, ON
Manulife legal team cuts commercial lease review time by 50% with GenAI summaries
✓ -50% review time
✓ 2 hrs saved per lease
Company page
Mitsubishi Motors Canada · Canada
Mitsubishi Motors Canada's bilingual AI companion lifts Outlander campaign engagement 10x
✓ 10x engagement vs. benchmark (first 2 weeks)
✓ 1 in 10 build-and-price shoppers engaged
Agency case study
Powerplay Pro · Montréal, QC
Montreal pressure-washing company answers every support call with an AI voice agent
✓ ~30 calls/day handled
✓ 24/7 coverage
Vendor case study
Elysian Inc. (Pur & Simple franchisee) · Greater Toronto Area, ON
Five-location Pur & Simple franchisee saves ~500 hours a year with Claude and QuickBooks
✓ ~500 hrs/yr
✓ CAD $12–15K/yr
Vendor case study
Surrey-based CPA firm (unnamed) · Surrey, BC
Surrey CPA firm cuts month-end close from 3 days to under 4 hours with Canadian-tax-aware AI categorization
✓ 3 days → <4 hrs close
✓ ~5 hrs/bookkeeper/week
Vendor case study (client unnamed)
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
✓ 500,000+ hrs saved
✓ ~40 min per interaction
Vendor case study