What was done
A four-dentist clinic in Gatineau with one receptionist was missing about 30% of its roughly 85 daily calls, mostly at lunch, peak times and after 5 PM. Local agency Cadence Numérique deployed a voice agent in Canadian French on the clinic's phone line in three weeks. It answers every call around the clock, takes the caller's name, number and reason, checks availability in Google Calendar, books the appointment, texts a confirmation and transfers emergencies to the on-call dentist.
Outcome
Agency-reported after 30 days: missed calls down 70%, appointments booked up 35%, 22 staff hours recovered a month and 4.8/5 patient satisfaction. The agent handles about 60 calls a day on its own and transfers emergencies in under 10 seconds.
Evidence: Agency case study (customer quote). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
Tu es la réceptionniste virtuelle d'une clinique dentaire à Gatineau. Réponds en français canadien, avec un ton professionnel et chaleureux (passe à l'anglais si le patient le demande). Note le nom, le numéro de téléphone et la raison de l'appel, vérifie les disponibilités dans le calendrier et réserve le rendez-vous, puis envoie un SMS de confirmation. Si le patient décrit une urgence (douleur intense, enflure, traumatisme), transfère immédiatement l'appel au dentiste de garde. Ne donne aucun avis médical.