TD Bank Group · Toronto, ON
TD extends agentic AI to mortgage funding and discharge, halving initial review time
✓ Up to 50% faster initial review
Company press release · 2026-10-13
Operations: AI agent use cases
ZhoopZhoop · Toronto, ON
Toronto auto repair chain uses AI voice agents to book customers and phone suppliers for parts quotes
✓ Inbound + outbound voice agents
✓ All branches on one dashboard
Vendor case study · 2026-08-06
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
✓ -90% emails
✓ 5 days → 30 sec
Vendor case study · 2026-07-08
TD Bank Group · Toronto, ON
TD's agentic AI cuts mortgage pre-adjudication from ~15 hours to under 3 minutes
✓ 15 hrs → <3 min
Company press release · 2026-05-21
Mills Motors Buick GMC · Oshawa, ON
Oshawa GM dealership books 79 service appointments in 30 days with an AI phone agent
✓ 1,113 calls answered in 30 days
✓ 79 service bookings
Vendor case study · 2026-03-05
Golden Equity · Ontario & Quebec
Property manager Golden Equity hands its whole front desk to an AI voice agent
✓ ~67 calls/day
✓ 4 weeks from signing to live
Vendor case study · 2026-01-20
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
✓ 100+ use cases identified
✓ No outcomes published yet
Company announcement · 2025-10-09
CIBC · Toronto, ON
CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
✓ 200,000+ hrs (pilot, est.)
Company press release · 2025-05-27
First West Credit Union · British Columbia
First West Credit Union reaches 93% staff adoption of Copilot and custom agents
✓ 93% adoption
✓ 90% weekly use
Vendor case study
Canadian insurance brokerage (unnamed) · Canada
Canadian insurance brokerage saves 1,905 hours in 3 months with Copilot workflows
✓ 1,905 hrs in 3 months
✓ $76,200 saved
Vendor case study (client unnamed)
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
✓ 500,000+ hrs saved
✓ ~40 min per interaction
Vendor case study