What was done
Creative Bag, a 35-year-old family-owned packaging retailer serving 50,000+ mostly business customers, added Olark's CoPilot chatbot alongside its live chat so its main support agent wasn't stuck answering the same questions all day. The bot takes routine questions and the team uses chat transcripts to improve the bot, the website copy and product visuals.
Outcome
Olark reports 75% to 80% of those repetitive inquiries no longer need a human reply, letting one dedicated agent support thousands of customers. Vendor-reported.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the website chat assistant for a packaging supplier that sells bags, boxes and custom printed packaging to retailers, restaurants and consumers. Answer questions about product sizes and materials, minimum order quantities, custom printing, pickup and shipping, and order status, linking the relevant product page. If the customer wants a custom quote, a bulk discount or has a problem with an order, collect their details and pass the chat to a team member.