RBC · Toronto, ON
RBC's CEO starts each day with an AI-agent briefing he designed
✓ 1 week → ~4 sec reports (stated)
Executive statement (LinkedIn quoting news) · 2026-06-17
Leadership: AI agent use cases
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
✓ Humans re-hired for support
News · 2025-05-09