Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
✓ 2/6 correct
Auditor General report / news · 2025-10
Failure: AI agent use cases
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
✓ Humans re-hired for support
News · 2025-05-09
Air Canada · British Columbia (tribunal)
Failure: Air Canada held liable after its website chatbot gave wrong bereavement-fare advice
✓ $812 award
✓ Company liable for bot output
Tribunal decision / news · 2024-02-15