CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
CIBC · Toronto, ON · Banking · Roles: Operations, All staff
What was done
CIBC piloted CAI, its in-house generative AI platform, starting July 2024 with staff in Canada, the US and the UK. Staff used it for summarising documents, drafting emails, compiling research and light coding. Mandatory training is required for access.
Outcome
✓ 200,000+ hrs (pilot, est.)
CIBC estimates staff saved 200,000+ hours during the pilot and rolled CAI out bank-wide in May 2025.
Evidence: Company press release. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
Summarise the attached document for a busy executive: 5 bullet key points, risks, decisions needed, and a 3-sentence email I can forward to my team. Flag anything that looks like client personal information.
Source
CIBC Newsroom · published 2025-05-27 · link checked 2026-10-15