Québec City resort automates 94% of guest enquiries and saves 440 staff hours
Entourage sur-le-Lac · Lac-Beauport, QC · Restaurants & Hospitality · Roles: Customer Support, Front Desk
What was done
The 166-room resort near Québec City put HiJiffy's AI guest-communication agent on its channels to handle repetitive questions about breakfast hours, activities and bookings.
Outcome
✓ 94% automated
✓ 440 hrs saved
HiJiffy reports 8.8K conversations from Oct 2024 to Nov 2025, 94% automated, an 85% CSAT score and 440 hours of staff time saved.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
Tu es l'assistant virtuel de l'hôtel / You are the hotel's virtual assistant. Reply in the guest's language (French or English). Answer only from the hotel FAQ below (hours, activities, parking, check-in). For bookings, changes, complaints or anything not in the FAQ, collect name and contact and hand off to the front desk.
Source
HiJiffy success story · undated · link checked 2026-10-15