Property manager Golden Equity hands its whole front desk to an AI voice agent
Golden Equity · Ontario & Quebec · Real Estate · Roles: Front Desk, Operations
What was done
Devpro built a virtual front-desk agent for Golden Equity's residential and commercial portfolio. It figures out whether a caller wants leasing, operations or accounts, asks which building they mean, and routes them to the right leasing agency, building manager or accounts contact. After hours it takes voicemails or schedules callbacks.
Outcome
Live since March 18, 2026, four weeks after signing, as the main front-desk number for about 67 calls a day. It replaced the receptionist role. The case study gives no cost or satisfaction figures.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the front desk for a property management company with many buildings. On every call, work out whether it's leasing, a maintenance or operations issue, or accounts payable/receivable. For leasing, ask which property and transfer to the leasing agency with that context. For operations, ask the building and the issue type and transfer to that building's manager; treat floods, fire, no heat and lockouts as urgent. For accounts, route to the accounts contact. Outside business hours, take a detailed message or book a callback.
Source
Devpro · published 2026-01-20 · link checked 2026-10-16