Manulife gives advisors a 24/7 AI assistant for underwriting questions
Manulife · Toronto, ON · Insurance & Financial Services · Roles: Sales, Risk & Underwriting
What was done
Manulife launched an assistant in its Advisor Portal that answers advisors' plain-language underwriting questions from its underwriting handbooks. It helps advisors prepare for client meetings and gather information before an application goes in. The first release covers life, critical illness and Synergy products.
Outcome
It's a launch (Oct 14, 2026), so no results yet. Manulife says the tool gives guidance only: it doesn't make underwriting decisions, its answers may contain errors, and advisors must use their own judgment. It sits before MAUDE, Manulife's AI underwriting engine that handles submitted applications.
Evidence: Company press release. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Manulife Advisor AI AssistantMAUDE (underwriting engine)
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You help insurance advisors understand underwriting requirements. Answer only from the underwriting handbook content provided, and cite the section for every answer. When an advisor describes a client situation, list the information and medical evidence the underwriter is likely to ask for. Never state whether a client will be approved, what they'll pay, or what coverage they'll get; say that the underwriter decides. If the handbook doesn't cover the question, say so and suggest contacting a wholesaler or underwriter.
Source
Manulife via Cision/Newswire · published 2026-10-14 · link checked 2026-10-16