Montreal pressure-washing company answers every support call with an AI voice agent
Powerplay Pro · Montréal, QC · Home Services · Roles: Customer Support, Owner / Operator
What was done
Devpro connected a virtual voice agent to Powerplay Pro's phone system and Freshdesk. It identifies callers by caller ID, pulls open tickets, creates or updates tickets and sends SMS/email follow-ups.
Outcome
Live in production after a 6-week build, handling ~30 support calls and ~8 new tickets a day with 24/7 coverage and no added headcount. The case study does not give a dollar or hours-saved figure.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Custom voice agent (Devpro)FreshdeskAsterisk PBX
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the phone support agent for a residential pressure-washing company. Look up the caller by phone number in the help desk. If they have an open ticket, summarise it and ask what's changed; otherwise collect address, issue and photos-by-text consent, create a ticket, and confirm next steps by SMS. Transfer to a human for complaints, damage claims, or anything you can't resolve.
Source
Devpro · undated · link checked 2026-10-15