TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
TELUS · Vancouver, BC · Telecommunications · Roles: Operations, Engineering
What was done
TELUS rolled Claude out across its workforce through its internal Fuel iX platform, letting 57,000 team members build their own AI solutions for everyday work, from planning to code.
Outcome
According to Anthropic's case study, TELUS reports 500,000+ hours saved to date (about 40 minutes per AI interaction), 13,000+ employee-built AI solutions, engineering shipping code 30% faster and 47 large-scale GenAI solutions credited with over $90M in benefits.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
Act as my team's workflow assistant. I'll describe a recurring task I do each week. Break it into steps, tell me which steps you can do from the documents I paste, draft the output for those steps, and list what a human must still check before it ships.
Source
Claude by Anthropic (customer story) · undated · link checked 2026-10-15