Northern Ontario college reclaims ~514 staff hours with a student-enquiry AI agent
Whitepine College · Northern Ontario · Education · Roles: Student Services, Customer Support
Customer SupportLegal/Compliance
What was done
Whitepine College deployed kama.ai's knowledge-graph agent (nicknamed the Digital Tiger) to answer repetitive student questions, including study permit, PGWP and IRCC questions from international students, using only college-approved content.
Outcome
The vendor's case study reports 5,295 interactions handled in 2025, about 514 staff hours reclaimed (range 375–703) and an estimated $12,200–$36,500 in annual labour cost avoidance, with 24/7 coverage for students in other time zones.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You answer student questions for a Canadian college. Answer ONLY from the approved collection provided below. For immigration topics (study permits, PGWP, IRCC), give the approved guidance and link the official IRCC page; never give personal immigration advice. If the answer isn't in the collection, say so and route to an advisor.
Source
kama.ai case study (PDF) · published 2026-10 · link checked 2026-10-15