Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
✓ 2/6 correct
Auditor General report / news · 2025-10
Tax: AI agent use cases
Elysian Inc. (Pur & Simple franchisee) · Greater Toronto Area, ON
Five-location Pur & Simple franchisee saves ~500 hours a year with Claude and QuickBooks
✓ ~500 hrs/yr
✓ CAD $12–15K/yr
Vendor case study
Surrey-based CPA firm (unnamed) · Surrey, BC
Surrey CPA firm cuts month-end close from 3 days to under 4 hours with Canadian-tax-aware AI categorization
✓ 3 days → <4 hrs close
✓ ~5 hrs/bookkeeper/week
Vendor case study (client unnamed)