The Harbour Chandler · Canada
The Harbour Chandler's AI voice agents went from answering half its calls to 99%
Calls answered: ~52% to 99%
6,443 calls handled by AI
Customer Service: AI agent use cases
Town of Milton · Milton, ON
Town of Milton's AI phone agent fielded 435 snowstorm calls and resolved nearly half on its own
435 calls supported
Nearly half resolved independently
Bold Age · Canada
Bold Age uses AI to build personalized nutrition plans and resolve 62% of support tickets
62% of support tickets resolved by AI
3x customers per support agent
Contrôles Laurentide · Quebec
Contrôles Laurentide uses agentic AI to triage customer email and check purchase orders against its ERP
>50% of incoming emails auto-classified (test phase)
80% classification accuracy
Trudel Immeubles · Quebec
Trudel Immeubles plans to let Agentforce handle half of its tenant service requests
Target: up to 50% of tenant queries handled by AI
Projected 30% lower resource needs
Uni Recycle · Quebec
Uni Recycle's bilingual Agentforce agent books e-waste collections and creates leads
Bilingual (EN/FR) web agent
Automates collection-request intake end to end
Young Drivers · Canada
Young Drivers turns to Agentforce to book driving lessons after a 50% call surge
Call volume up 50%
600+ calls/day at peak