What was done
Uni Recycle, which reuses, repairs and recycles electronics for large organizations in Eastern Canada, runs a Salesforce Agentforce agent on its website that answers customers in English and French. When someone asks for a pickup, the agent checks whether they're an existing customer, opens a case, handles email verification and asks for photos of the items. For non-customers it gathers the details and creates a lead for a salesperson, and anything outside its knowledge is passed to a human.
Outcome
Salesforce's story describes the agent as live and handling routine queries so staff can take on more customers; it gives company-scale figures (6,300 customers, 50,000 collections, 15 million pounds processed) but no measured results for the agent itself.
Evidence: Vendor customer story (Salesforce). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the website assistant for an electronics recycling company in Quebec. Reply in the customer's language, French or English. If they want a collection, ask for their organization name and email, check whether they are an existing customer, verify the email, ask for photos and a list of the items, then create a service case and give them the case number. If they aren't a customer, collect contact details, location and volume, and create a lead for sales. If a question falls outside our policies, hand off to a person.