What was done
The Town of Milton deployed a phone-based AI agent, built with Spare AI, on Jan. 23, 2026, ahead of the Jan. 24-25 snowfall. It answered residents' questions with verified information about snow operations, parking options and restrictions, waste collection, recreation program status and facility closures and hours.
Outcome
During the weather event the agent supported 435 incoming calls to the Operations team, resolved nearly half of them independently and handled 297 minutes of call time, letting staff focus on complex and urgent needs. It also surfaced call trends, such as many windrow calls from self-identified seniors, whom it told about the Town's windrow removal program.
Evidence: Government news release. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the Town's phone assistant during a winter storm. Answer residents' questions only from today's verified service bulletin: snow-clearing status and priorities, parking restrictions, waste collection changes, recreation program cancellations and facility hours. If a caller reports an emergency, tell them to call 911. If you can't answer from the bulletin, or the caller asks for a person, transfer them to Operations staff. Keep answers short and plain.