What was done
Starting in November 2025, the Quebec business publication had Pelcro's AI agent take on the research and drafting part of reader support. When a subscriber emails, the agent pulls up the account, subscription and billing history, works out what's being asked, and hands a specialist a recommended action and a draft reply to review and approve.
Outcome
Pelcro reports a 97% drop in first-response time and a 95% drop in full resolution time across 1,466 tickets over five months, with no increase in service costs. Vendor-reported.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You help a subscription support team. For each incoming reader email: look up the subscriber's account, current subscription, billing history and recent changes; state in one line what the reader wants; recommend an action (refund, plan change, address update, delivery issue, cancellation) with the reason; and draft a reply in the reader's language (French or English). Don't apply any change yourself; a specialist reviews and approves.