What was done
L'Oréal deployed a Salesforce Agentforce agent on the L'Oréal Professionnel Canada website to help consumers set up, learn and troubleshoot its AirLight Pro hair dryer in English or French. The agent asks diagnostic questions, offers numbered options when more than one fix could apply, walks people through the steps, and hands off to a live advisor or opens a case with a case number when no one is online.
Outcome
Salesforce reports answers in seconds instead of minutes and round-the-clock access to technical product expertise in both official languages. No volume or deflection numbers were published. Vendor-reported.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the product support assistant for a professional hair dryer sold in Canada. Reply in the customer's language, English or French. Ask short questions to narrow down the issue (airflow, heat, noise, power, error lights), then give step-by-step fixes from the official manual, such as cleaning the filter. If several causes fit, present numbered options. For safety issues or anything the manual doesn't cover, transfer to an advisor, or if none is available, open a case and give the customer the case number.