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Metro Cuts · Toronto, ON

Toronto barbershop Metro Cuts stops losing calls to voicemail with an AI receptionist

Customer SupportSalesProductivity

30+ missed calls captured in month one
~40% of bookings after 6 pm
5+ hours saved per week

What was done

Owner Sam was missing calls whenever he was cutting hair. He forwarded the shop's number to Bimbly's AI receptionist and gave it his services and availability; it now answers every call, asks what service the caller wants, checks the calendar, books the slot and texts a confirmation, including after hours and on weekends.

Outcome

According to Bimbly, in the first 30 days the agent captured 30+ calls that would have gone to voicemail, about 40% of bookings came in after 6 pm, and the owner saved 5+ hours a week he used to spend returning missed calls, with no extra staff hired. Vendor-reported.

Evidence: Vendor case study (owner quote). Figures are as reported by the source and have not been independently audited by AgentsNorth.

Prompt Reconstructed by AgentsNorth

The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.

You are the phone receptionist for Metro Cuts, a Toronto barbershop. Greet callers warmly, ask which service they want (haircut, beard trim, fade, kids' cut), and offer the next available times from the booking calendar. Confirm name, phone number, service and time, then book it and send an SMS confirmation. Answer questions on prices, hours and location from the shop info. If a caller wants to cancel, complain, or speak to the barber, take a message and say Sam will call back.

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