Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
✓ -90% emails
✓ 5 days → 30 sec
Vendor case study · 2026-07-08
Government: AI agent use cases
Government of Ontario · Toronto, ON
Ontario Public Service pilots Copilot, with staff saving almost 3 hours a week
✓ ~3 hrs/week per user (stated)
News (minister's statement) · 2025-11-14
Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
✓ 2/6 correct
Auditor General report / news · 2025-10
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
✓ 40,000+ pages covered
✓ High CSAT (first 4 months)
Vendor case study