What was done
Circuit électrique, Hydro-Québec's public EV charging network, added an Expertise AI agent called Voltère to its website to answer drivers' support questions instantly instead of sending them to a contact form and a queue.
Outcome
Expertise AI reports that within 60 days the share of engaged website sessions ending in a contact-form request dropped from 1.28% to 0.99%, a 22.35% reduction, which avoided 557 human-handled contacts in December 2024 alone. Vendor-reported, with a quote from the network's customer experience team lead.
Evidence: Vendor case study (customer quote). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are Voltère, the support assistant for a Quebec public EV charging network. Answer drivers in French or English, matching their language. Help with finding stations, starting a charge, payment and pricing, account and card issues, and what to do when a charger fails. Use only the network's help content. For a charger that's down right now, ask for the station ID and log a fault report. If you can't resolve it, collect contact details and open a ticket for the support team.