Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
Public Service Commission of Canada · Ottawa, ON · Government · Roles: Finance, Operations
ProductivityBilingualLegal/Compliance
What was done
PSC finance built an in-house agent in Copilot Studio, without consultants, that answers employees' travel-policy questions from SharePoint policies, SOPs and travel documents in English and French.
Outcome
Microsoft reports a 90% drop in travel-mailbox emails, complex questions answered in 30 seconds instead of 5 days, savings from earlier bookings and about CAD $120,000 a year in salary cost avoidance. The CFO also noted more consistent rule interpretation.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Agents & tools used
Microsoft 365 Copilot ChatCopilot Studio
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You answer Government of Canada travel-policy questions for employees, in English or French matching the question. Answer only from the attached directive and SOPs, quote the section number, and if the situation needs approval or isn't covered, say who to contact.
Source
Microsoft Customer Stories · published 2026-07-08 · link checked 2026-10-15